Many customer returns are new and unopened. Sometimes items are returned because of buyer remorse or simply not wanting the item any more.
Resellers have the good news that not all Amazon returns are damaged or defective.
It is a common saying that you should get rid of the old and make room for the new. Companies will find it more cost-efficient and time-savings to dispose of returned products. But think about the time and cost involved in inspecting, packing, and listing again. Naturally, it’s worth asking: Where do all these Amazon returns go?Īmazon sellers and retailers could place them back on virtual shelves. This is convenient for customers but can be a hassle for retailers. It shouldn’t surprise that nearly 49% of U.S. Online purchases account for 30% of all returns, while physical stores receive only 8.9%. The top reasons that consumers return online orders are: 20% get damaged merchandise, 22% receive products that look different and 23% the wrong item. In total, $102 billion worth of merchandise was returned online. ECommerce returns have more than doubled between 20.
